Privacy Policy

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Effective Date: July 2026

At The Pumpelly Estate Bed & Breakfast ("The Pumpelly Estate," "we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a reservation, contact us, or stay with us.

Information We Collect

We may collect the following information:

• Name
• Email address
• Phone number
• Mailing address
• Reservation details
• Payment information (processed securely through third-party payment providers)
• Special requests, dietary preferences, or accommodation needs voluntarily provided by you
• Information submitted through contact forms or email correspondence

We may also collect non-personal information such as browser type, device information, IP address, and website usage data through cookies and analytics tools.

How We Use Your Information

We use the information we collect to:

• Process and manage reservations
• Communicate regarding your stay
• Respond to inquiries and requests
• Provide customer service
• Improve our website and guest experience
• Send reservation confirmations, check-in information, and important stay-related communications
• Comply with legal and regulatory requirements

Payment Information

Payment transactions are processed through secure third-party payment providers. The Pumpelly Estate does not store complete credit card information on our website servers.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor behavior, and enhance the user experience. You may adjust your browser settings to disable cookies, though some website features may not function properly.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary with:

• Trusted service providers who assist with reservations, payment processing, or website operations
• Legal authorities when required by law
• Professional advisors as needed for business operations

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Email Communications

If you contact us or make a reservation, we may send emails related to your stay, reservation details, property updates, or customer service matters. We do not send unsolicited marketing emails.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

Children's Privacy

The Pumpelly Estate website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Your Rights

You may request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal requirements and recordkeeping obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

The Pumpelly Estate Bed & Breakfast
44 Front Street
Owego, New York 13827
Phone: (607) 687-0510
Email: request@pumpellyestate.com